Did the folks who set up the router leave an install disc? Those can usually be used to change the password or reset to the default password. By the way, I wouldn't worry much about being "connectible" if I were you. It just means that others who aren't connectible (and only them) cannot leech from you or seed right back to you. So, if you notice your torrents idling, then there's nothing wrong. It'll usually be a while before you get any leechers. Hell, I don't even reach power user at the sites I use until there's some big free leech and I get a lot of leeches. All you should worry about is not landing on ratio watch.